Refund Policy

Last Updated: September 27, 2026

At Rawan Fragrances, we strive to ensure our perfume oils reach you in perfect condition. Due to the nature of our products (hygiene and safety), we follow a strict return policy.

1. Returns & Exchanges

  • Non-Returnable: Since perfumes and oils are personal care products, we do not accept returns or exchanges if you “do not like the fragrance” or change your mind.
  • Damaged or Incorrect Items: If you receive a leaking bottle, broken glass, or the wrong scent, you must report it within 24 hours of delivery.

2. How to Claim for Damage

  • To process a replacement or refund for damage, an unboxing video is mandatory. Please record a video while opening the parcel to show the condition of the seal and the bottle.
  • Send the video and your Order ID to our WhatsApp or Email: +91 9076 48 9911/ info@rawanfragrances.com.

3. Refunds

  • Once your claim is verified, a refund will be processed to your original payment method within 7 working days.
  • Cancellation: Orders can only be cancelled within 2 hours of placement. Once shipped, orders cannot be cancelled.
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