Privacy Policy

Effective Date: September 27, 2026

Last Updated: September 27, 2026

Welcome to Rawan Fragrances (“we,” “our,” or “us”). We operate www.rawanfragrances.com and are dedicated to respecting and safeguarding your personal data in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection (DPDP) Act.

This Privacy Policy describes how we collect, handle, disclose, and secure your personal data when you visit our store, order our concentrated perfume oils, leave ratings and product reviews, or complete transactions via our payment gateway partners.

1. Information We Collect

We collect personal data that you voluntarily provide to us when creating an account, making a purchase, leaving feedback, or communicating with us:

  • Customer & Contact Information: First name, last name, billing address, shipping address, active email address, and mobile/WhatsApp number.
  • Order & Transaction Data: Details of items purchased (e.g., perfume oils, bespoke sample kits, extraits), order timestamps, tracking references, and total purchase amounts.
  • Customer Reviews & Public Testimonials: Star ratings, written feedback, opinions, or photos submitted via our product review forms.
  • Technical & Browsing Data: IP address, device type, browser specifications, and usage sessions captured through standard cookies to assist WooCommerce site functionality.

Payment Information: We never store, access, or process your credit/debit card numbers, CVV codes, net banking passwords, or UPI PINs. All financial transactions are encrypted and processed by our third-party payment partner, Razorpay Software Private Limited, under PCI-DSS compliance.

2. Legal Grounds & How We Use Your Data

We process your personal information strictly for specified, lawful purposes:

  • Order Fulfillment & Logistics: To verify transactions, package your items, and coordinate door-to-door delivery with third-party courier services.
  • Customer Support & Communication: To send transactional emails, SMS, and WhatsApp messages regarding order status, dispatch updates, and support inquiries.
  • Public Display of Ratings & Reviews: By voluntarily submitting a product rating or review, you grant us permission to publish your provided display name, feedback, and star rating on our product pages to assist other shoppers. (You may request review modification or removal at any time).
  • Website Optimization & Fraud Prevention: To secure the checkout system, detect fraudulent transactions, and preserve cart sessions.

3. Third-Party Data Sharing & Disclosures

We do not sell, rent, or trade your personal data. Data is shared exclusively with necessary third-party service providers under confidentiality and security commitments:

  • Payment Gateway (Razorpay): Transaction metadata (amount, currency, and Order ID) is routed through Razorpay to facilitate authorization. Razorpay handles your payment credentials according to its own privacy policy and RBI directives.
  • Logistics & Couriers: Your recipient name, delivery address, postal code, and phone number are shared with our logistics partners to deliver your parcel.
  • Platform & Hosting: Our website and store database run on secure servers running WooCommerce/WordPress.
  • Legal Compliance: We may disclose your information if required to do so by applicable Indian law, court summons, or regulatory authorities.

4. Cookies & WooCommerce Session Tracking

Our website utilizes standard session and analytical cookies to:

  • Maintain items placed in your shopping cart across page transitions.
  • Recognize returning customers to eliminate repetitive data entry.
  • Monitor aggregated traffic patterns.

You can modify your browser settings to decline or remove cookies; however, disabling them may prevent cart persistence and checkout functions.

5. Data Retention & Security

We maintain administrative, technical, and physical security safeguards to prevent unauthorized access, alteration, or disclosure of your personal data.

We retain your personal details only as long as necessary to fulfill delivery, resolve disputes, manage warranty or return requests, and satisfy statutory tax and financial reporting requirements under Indian law.

6. Your Rights

In accordance with applicable data protection laws, you retain the following rights:

  • Right of Access: Request confirmation and a summary of the personal data we hold about you.
  • Right to Rectification: Request corrections to outdated, incomplete, or inaccurate personal information.
  • Right to Erasure / Review Removal: Request the removal of your customer account or deletion/anonymization of product reviews you previously submitted.
  • Right to Withdraw Consent: Opt out of non-essential promotional communications or notifications at any time.

7. Grievance Redressal & Contact Information

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Redressal Officer and operational entity are provided below:

  • Rawan Fragrances
  • Registered Address: Athikkaad, Eranjimangad PO, Nilambur, Malappuram, Kerala 679329, India
  • General Support Email: info@rawanfragrances.com
  • Phone / WhatsApp: +91 9074 68 9911
  • Website: www.rawanfragrances.com

Grievance Redressal Officer:

  • Name: Najim Abdul Sathar
  • Designation: Grievance Officer
  • Email: info@rawanfragrances.com
  • Response Timelines:
    ⚬ Acknowledgment: Within 48 hours of receiving your notice.
    ⚬ Resolution: Within 30 days (1 month) from the date of receipt.
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